Return Policy
You must inform us within 14 days of receiving your product. After this notification, you have an additional 14 days to return the product. The product must be returned unused, undamaged, and in its original packaging. Used or damaged products will not be accepted for return.
If the product is damaged or the packaging is more damaged than necessary to try the product, we may charge you for the depreciation in value. Please handle the product with care and ensure it is well-packed when returned.
Shipping Costs
- paid for Received Product
These will not be refunded in the case of a return, unless the product is defective or you received the wrong product due to our error.
- for returns within the Netherlands
For returning the product, we will send you a shipping label. The shipping costs have already been paid by us, so you can return the product to us at no cost.
- for returns within the EU (excluding the Netherlands)
For returning the product, we will send you a shipping label. You will need to pay a fee when dropping off the package. Returning the product is free if you are returning it because we sent you a defective or incorrect product.
- for returns outside the EU
You are responsible for the return shipping costs. Please return the product to:
EME Napoleon, De Corridor 12-M, 3621 ZB Breukelen, The Netherlands.
Once we have received the product, you will receive a confirmation. Have you opted for an exchange or another product? We will send it to you as soon as possible after receiving your product.
When will the purchase amount be refunded?
Did you return the product because you do not longer want the product and you want to cancel the purchase? We will refund the purchase amount (excluding shipping costs)to your bank account as soon as possible. So you will certainly receive your money back within the period of 14 days!
