How can I pay?
The following secure payment methods are active in this webshop:
I have received an order confirmation but have not (yet) paid. What should I do?
Once you have placed the order and are redirected to the payment page, you will receive a confirmation of the order via email. Occasionally, the payment may not succeed.
Did you cancel the payment yourself because you decided not to proceed with the order and/or payment, or did the payment fail?
Then you don't need to do anything. Your order will be canceled as soon as possible, at the latest within 24 hours. If you have an account, you can log in and still pay for the order in your account before it is canceled. Would you like to try again or try another payment method? Then please place a new order.
I want to transfer the amount. What are the bank details of EME Napoleon?
IBAN: NL14INGB0005970700
Account holder: Napoleon Bestek Breukelen
BIC: INGBNL2A
Bank Name: ING Bank
I want to redeem a gift card or enter a discount code. How do I do that?
Do you have a gift card from EME Napoleon and want to redeem it? You can do that on the Checkout page. There is an option: 'Add a discount code or gift card'. Once you enter the gift card code here, the amount will be deducted from the total.
Do you have multiple gift cards?
Then you can enter a new code each time after entering and applying the gift card.
Do you have insufficient or excess balance on your gift card for the purchase?
If you have insufficient balance on your gift card for the purchase, you can pay the remaining amount using another chosen payment method. If you have excess balance on your gift card, the remaining amount will stay on your card and you can use it for a future purchase. You can check your balance on the "Gift Card" page.
